Frequently Asked Questions

📦 When will my order arrive?
All orders are dispatched from our warehouse in Austria. Typical delivery times are:

• Austria: 1–3 business days

• Netherlands: 3–6 business days

Once your order ships, you will receive an email with a tracking number to monitor your package in real time.

🌍 Do you ship internationally?
Currently, we ship within Austria, the Netherlands, and select EU countries. Please enter your shipping address at checkout to confirm availability.

🔍 How can I track my order?
After your order has been shipped, we will send you an email with a tracking link and number so you can follow your shipment’s progress anytime.

💳 What payment methods do you accept?
We offer a variety of secure payment options, including:

• iDEAL

• Visa

• Mastercard
  

• Bancontact

All transactions are encrypted to ensure your data remains safe.

⏳ What if my order is delayed?
Delays may occur due to holidays, weather, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at info@hejki.com with your order number, and we’ll help you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Contact us first to receive return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing info@hejki.com with your order details and clear photos of the issue. We’ll arrange a replacement, refund, or store credit as needed.

💬 Need more help?
We’re here to support you! Contact us anytime:
Email: info@hejki.com
Phone: +43 650 6222375
Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET